Hi Sara
Nice to hear from you again We thoroughly enjoyed beautiful Suzhou. The guide was there to meet us at the train station. I do have a comment to make of Mike, our guide.

On the first day, he was not very chatty, he said he had a late night out the previous night before. He was not familiar with my itinerary, and had to read through it and still miss out the canal cruise. I had to point that out to him. Then we had lunch at the Silk factory – it was not a Chinese meal and the quality of the western buffet is very poor.

On the second day, Mike make up for everything. He was a lot more chatty and took us to a proper restaurant. He and the driver were very accommodating to take us to a couple of extra sightseeing places and drop us off at the station.

Overall, it was a very pleasant experience. The accommodation at Pan Pacific is excellent. Once again, thank you for a very pleasant experience with China Tour cheers 

Hi Sara,

First let me apologise for not having responded sooner to your recent
e-mail. We have finally managed to get reorganised after our trip away.

We enjoyed our trip to China very much and would have difficulty
finding fault with that part of our trip you organised.  We had spent
two enjoyable weeks Volunteering at the Bifengxia Panda Base prior to
commencing your itinerary. We will make comments about the different
components of that part of our trip Sinoway Travel organised for us,
which you may find useful.

- The Guides & Drivers.
The guides varied from  very good to excellent always meeting us on
time and being generally most helpful with a good level of English
language skills. In the excellent category we would place "David" who
looked after us in Pingyao. The drivers were generally very good,
managing the busy Chinese road conditions with great skill.

- Hotels
All were well chosen at the level of accommodation we were expecting.
All were well located.

- Food
The hotel food was good. The restaurants & food chosen by our guides
was very good and gave us a good appreciation of Chinese cuisine.

- Rail Transport
The level of cleanliness in the overnight soft sleepers varied from
poor to good. The train staff were excellent, both helpful and
courteous. A major difficulty was negotiating the numerous platform
stairs with bags weighing 18-20 kgs. & their storage in the limited
space of the sleeper. Fortunately we were fit and managed OK. As this
was our choice of transport we would not offer these comments as
criticism This form of transport would be best suited to young
backpackers with small packs.

- Sinoway Travel
Always very professional and helpful with sound suggestions regarding
our itinerary. Of particular help was the prompt  reply, within 24
hours, to e-mails. This was much appreciated.

Generally we has a great China experience meeting the  polite helpful
local people and learning a little of your culture & cuisine. We would
certainly  use Sinoway Travel for our next China trip which we hope
will not be too far away.

A special thanks to you Sara.

Kind regards

Sara, The trip was wonderful. Everything worked out perfectly. The tours, guide and driver were excellent. The hotel was great although it was a bit removed from the center of town. The food was fine. My only recommendation is that additional restaurants be available for the included lunches. Only 2 were approved for inclusion so we ate at the same one two days in a row. Thank you for all your help. It was a trip to remember!

In September 2006, I had a very successful travel experience with Sinoway on a tour of Yunnan Lijiang, Tiger Leaping Gorge, Dali, Stone Forest, Luoping, Guilin, Longji, and Yangshuo (Ref Code FL-20060900). Your travel arrangements then far exceeded our expectations and the tour guides were both friendly and knowledgable. It was such a wonderful trip that I want to consider your company for my next trip to China. I travel to China with my two sons in July, and request your recommendation for a summer itinerary in China.

Dear Sara, Thank you for your assistant. We have a great experience during our travel in Beijing, Hangzhou, and Shanghai. You have all best Tour Guide, Stephen, Cristal, and Jenifer. The best tour guide you have is Stephen. He is really a nice person and know alot about China history. He is also very helpfull during the travel when our daugther feel not to well. He is trying hard to find the suitable medicine for her. Thank you and we will sure recommend Sinoway to our friends. Best regards,

Dear Sara, I haven't answered you earlier because we were travelling in western Sichuan and had no internet. We very much enjoyed our Silk Road Tour in the north west, and were impressed with our guides, both very dedicated and pleasant people. Our only negative comment would be about the hotel in Urumqi, a very run down Ramada hotel, where the bedsprings made it impossible to sleep well, as well as other defects. The Silk Road hotel in Dunhuang is lovely. Thank you again for your services. Sincerely,