Dear Allan,
We were very happy with our tour guides and drivers. They were very friendly and helpful. Some of them really tried to fulfill all our extra wishes. We very much appreciated their professional service. Our visit included Beijing, Guilin, Yangshuo, Hangshou, and Shanghai.
Accommodation has been very good. The food at the family home during the Hutong tour in Beijing was very good too. The other meals we got on group tours, however, were of very low quality. This has been disappointing and in stark contrast to the otherwise high quality of your service. I really suggest you change that. People like to try authentic food of high quality, not bland westernized versions cooked and served with little attention. We have had the chance to get excellent local food - but only when choosing or specifically requesting the restaurants and paying for it ourselves.
As for the tours (especially the group tours), too much time has been spent in promotional shopping venues. This is especially true for Shanghai, where the time spent to witness the promotion of products has been more than double the time for visiting city sights. The tour could have included much more of this interesting city when the visits to the various shops would have been shorter and less frequent.
As for the booking process: For the valuable advice we got while booking, the patience with our ever changing schedule, and the fast and always friendly and very professional response, we'd like to especially thank Sara, our tour operator. She has done a fantastic job.
I don't use Facebook. Never the less we will be happy to recommend your organization to our friends wishing to visit China, or to contact you next time we travel to China.
Best regards,
